Shipping Policy

We dispatch Monday, Tuesday and Wednesday. This schedule ensures your order reaches you within the week and avoids weekend transit, when delivery networks are less reliable for temperature-sensitive products. To receive your order by the weekend, place it no later than Tuesday.

We dispatch via Pack & Send and our own dedicated distribution network. Every order includes parcel tracking so you can follow your delivery from dispatch to door.

We deliver Australia-wide. CBD and metropolitan areas receive fresh, vacuum-sealed orders. Regional and remote areas receive snap-frozen products dispatched at the peak of freshness — this ensures safe arrival regardless of transit time and does not affect quality.

Metropolitan areas: 1–2 business days. Regional and remote areas: 2–5 business days depending on location. These are estimates — factors outside our control such as carrier delays or adverse weather may occasionally extend transit times.

CBD and metropolitan orders are dispatched fresh and vacuum sealed. Regional and remote orders are snap-frozen prior to dispatch at the peak of freshness. Snap-freezing does not affect flavour, texture, or quality — it is simply the safest way to ensure the product arrives in perfect condition over longer transit distances.

It is highly recommended that someone is available to receive and refrigerate your order upon arrival. In the event no one is home, your order will be placed somewhere safe and secure, out of direct sunlight. We recommend retrieving the package within one hour of delivery.

Every order is cut and portioned by our in-house butchers, individually vacuum sealed, and packed in a thermo-insulated box with gel ice packs to maintain 0–5°C throughout transit. A JMGA grading certificate is included with all Japanese wagyu orders.

Shipping is calculated at checkout based on your location and order weight. The cost reflects the temperature-controlled packaging and carrier network required to deliver perishable product safely.

Refrigerate immediately at 0–4°C. Do not open the vacuum seal until you are ready to cook — the seal preserves freshness and extends shelf life. Once opened, consume within 2–3 days.

Vacuum sealed and refrigerated: up to 2 weeks from dispatch. Frozen at −18°C or below: up to 6 months. Quality is best when consumed as fresh as possible — we recommend not freezing product you plan to eat within two weeks.